EIT Health e.V.

EIT Health was launched in 2015 as a Knowledge and Innovation Communitiy (KICs) funded by the European Institute of Innovation and Technology (EIT). EIT Health delivers solutions for high-performing health systems, healthier citizens and a sustainable health economy in Europe. To do this, they connect the right people with the important challenges of our time on the subject of health across European borders.

EIT Health leverages the expertise of more than 150 leading players in European healthcare - pharma, medical technology, diagnostics, consumer goods industry, universities, research institutions, healthcare providers as well as payers, policy makers and administrators - to make innovation a reality and commercialize patient-centric solutions.


The initial situation

EIT Health brings organizations and their knowledge holders together for various activities and events, resulting in innovative as well as fundable projects. For this purpose, different data of partner organizations, start-ups and potential partners as well as events are managed. In order to make this data from various systems available to EIT Health employees for their work, TRIOLOGY GmbH was commissioned to develop a customer relationship management system (CRM) based on Oracle Application Express (APEX). This CRM was to be used to find targeted partners and events in order to connect the right contacts and generate reports. Despite fixed delivery dates, the requirements of the work packages were to be prioritized and adapted in an agile manner.



The solution

The customer's wishes were first discussed and recorded together in a requirements workshop. Subsequently, these requirements were implemented in Oracle APEX in an agile procedure based on SCRUM.

Important components of the application to be developed were:

> Connection of the application to the Azure AD of the customer to use the existing single sign-on and user group assignments incl. authorization logic based on this.

> Establishment of a comprehensive ETL (Extraction - Transformation - Loading) process to connect inventory data from various source systems.

> Implementation of a complex search functionality using the Oracle Text Index.

> Possibility to enter and change data manually.

> Recording of individual notes and possibility of file storage in the customer's own file system.

> Report functionality through the use of Interactive Grids and Classic Reports.

> Dashboards with visual presentation of the most relevant data for quick information display in chart form.

> Implementation of a CI/CD pipeline for automated deployment in the test environment (including test automation) as well as in the production environment.



The result

TRIOLOGY GmbH developed a CRM with which users can call up, edit and link the individual entities with the relevant information, such as organizations, contacts and events, via various search masks depending on their focus. With the help of ready-made reports, possible cooperation partners for future collaboration can be identified. In addition, dashboards are available to management, among others, for a quick overview of the data. An expansion of the CRM functionalities is planned.


What our customers say

Although, the project took a little more time to get underway than expected (which was probably to be expected, especially as this was the first project like this undertaken by EIT Health). Once the project gained momentum, however, the progress made was great and of high quality. TRIOLOGY have also been very good at being flexible to most of the changes we have made to the scope over time, in line with our user feedback. This has resulted in an MVP CRM that will deliver lots of value to its users from day 1.

Dan Hardy, EIT Health

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Your contact

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