Managed Service
TRIOLOGY GmbH has been successfully supporting ITIL processes for several years. Our employees are involved in process consulting for various processes. These include central release management, incident management, problem management, and asset and configuration management.
The initial situation
TRIOLOGY GmbH was commissioned to provide supporting services within the framework of the ITIL processes.<br/> The goal was to process defined task packages, which were initially described and documented within the framework of transition phases for the individual processes before these were transferred to regular operation.
01
The solution
Within the scope of our project and process consulting, we defined and introduced individual service catalogs for the individual processes in direct cooperation with our customer during a time-limited transition phase. In addition, the activities in the transition phase were examined and compiled with regard to their optimizability as well as automation potential.<br/> The order implementation was carried out in ten processes, whereby at least one fixed contact person and a network of representatives were defined for each process.<br/> <br/> With the help of cross-process knowledge building, it was possible to compensate for (un)planned absences and peaks in effort.<br/> This primarily included:
> Definition of clusters.
> extensive documentation and transparent filing structure.
> regular participation in several processes.
In addition, parallel to the start of regular operations, an experienced consultant was assigned to optimize the existing processes.<br/> His tasks were, in particular, the review as well as evaluation of the collected activities in the processes and the comparison of the activities to a cross-process similar procedure (standardization and automation).
02
The result
Based on the customer requirements, the support in the<br/> process control as well as the process optimization could be ensured.<br/> The services could be self-organized and processed independently by TRIOLOGY GmbH employees* and implemented according to the given QA guidelines and work instructions.
03
More customer projects
EIT Health e.V.
CRM system development
EIT Health brings organizations and their knowledge holders together for various activities and events, resulting in innovative as well as fundable projects. For this purpose, different data of partner organizations, start-ups and potential partners as well as events are managed.
MAN Truck & Bus SE
Information portal
The Euro VI RMI guidelines, which came into force in 2013, entail crucial changes for MAN Truck & Bus SE.
MAN Truck & Bus SE
Support and maintenance offer
TRIOLOGY GmbH provides MAN Truck & Bus SE with continuous and secure operation by maintaining and supporting the application packages.
Meyer GmbH
A new online tool
In order to be able to offer end customers with different forklift models suitable accessories, the employees of Meyer GmbH and its sales partners used a complex Excel table.
SONOR GmbH & Co. KG
SQ² - Configurator
The SQ² drum set series is SONOR's premium series. With an almost unlimited choice of shell sizes, shell constructions and finishes, it is the most individual and thus most exclusive drum kit SONOR has ever built.
phæno gGmbH
Address database
With the implementation of a customer relationship management system, TRIOLOGY GmbH has succeeded in setting up a clear and easy-to-maintain data management system.
Code Review
Safe is safe
Performing a code review to assure the client of the as-is status of their application.
Monitoring application
with Oracle Application Express
Development of a monitoring application with Oracle Application Express (APEX).
Your contact
If you would like to learn more about our projects and get to know additional references, please contact us. We are looking forward to your inquiry!
To the overview of contact persons